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Question

I'm not receiving email notifications.2026.01.28

  • January 28, 2026
  • 1 reply
  • 96 views

Hello.

 

<personal information removed>

 

Notifications will not be sent to this email address.

 

Has it been added to the suppression list?

Please remove it from the suppression list.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • January 28, 2026

    Hi ​@omata, 

    Welcome to Box Community, and we’ll help ensure that you’re correctly receiving emails from Box. 

     

    I've investigated our email server logs and your email was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.

     

    To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com

    It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. 

     

    Please add noreply@box.com and no-reply@box.com to your email contacts and kindly request that emails from the domains mentioned above be included in the email allow list (Safe Sender) to ensure that Box messages are not blocked.  Please review this article: Troubleshooting Issues with Email Notifications. 

     

    Hope it helps! For your additional questions, please feel free to reply. 

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