A different email address is registered to BOX.
I know the username and password.
When logging in, I'm asked for a two-factor authentication code, but I think the code is stored on my lost phone.
I would like to temporarily disable two-factor authentication on my BOX. How can I do this?
There is no administrator
Hi
Welcome to Box Community, and we’re glad to help regain access to your Box account.
To disable your Multi-Factor Authentication, this request must come from the email linked to the affected Box account. To do this, you could go ahead and submit a case using this support link.
We look forward to hear back from you!
Dear RonaThank you for your reply despite your busy schedule.This is Yamada from Red Cross Hospital.We are experiencing issues with two-factor authentication, and y.yamada has filed a separate report.We appreciate your continued support.Thank you in advance for your cooperation.
Hi
Thank you for the update! And we guarantee that by reaching out to the Box Product Support team. We will do the necessary action to disable the MFA to your Box account.
Thanks for your continued support in the Box Community!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.