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Question

I know I have enough storage but can't get help

  • May 23, 2025
  • 3 replies
  • 29 views
C
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Hello,

Box tells me that I don't have enough storage - I do.  Other articles suggest that you can only fix this through box.  But, I can't seem to actually get to a place to submit request.  How do I get help?

 

Thanks so much,

 

Jill

    DonHammons

    3 replies

    C
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    Hi there, 

    Welcome to the Box Community! 

    It looks like you are uploading a file to a collaborated folder which owner reached the allocated storage. You need to contact them directly. 

    Thanks!

    C
    Forum|alt.badge.img

    Thank you for researching that for me.  So, if I understand correctly - the other folders would be good, but this one is too full?  I will go poke around with that.  Thank you for steering me towards the answer.

    Jill

    L
    • Lawyer12
    • New Participant
    • August 20, 2025

    I was asked to upload a document to GEICO insurance via a Box link. I created an account, and uploaded one document, and when I tried to upload the document to the shared folder, it said I did not have enough storage. This is extremely time sensitive. 

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