Skip to main content
Question

I haven't received the password reset email

  • June 10, 2025
  • 1 reply
  • 118 views
T
When I log in, I get the message "Your password has expired. Please enter your email address and we'll send you instructions on how to create a new password." I followed the instructions to enter my email address and reset my password, but I haven't received the password reset email. I haven't received it yet. Please remove this email address <personal information redacted> from your suppression list.
    DonHammons

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • June 10, 2025

    Hi ​@Taka, 

    Welcome to Box Community and we’d gladly provide additional instructions on how to setup a new password! 

     

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    Additionally, I've investigated our email server logs and your email address is not on our bounce or suppression list. 
     

    Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com and no-reply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

     

    If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

     

    Please make sure that your email client is not blocking emails from

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com


    You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

     

    Hope it helps! 

    Terms & ConditionsAccessibility statement