Skip to main content
Question

I haven't received my email.

  • May 23, 2025
  • 2 replies
  • 62 views
Forum|alt.badge.img
Hi there, I lost my password and tried resetting my password, but I didn't receive an email. we'd follow the troubleshooting process but still not worked. Was it added to the suppression list? Please tell me how to resolve. I am using Google Translate.

    2 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help! 

    We've removed your email from our suppression list. Please try a new password reset email via box.com/reset and if the issue persist, kindly follow the recommended troubleshooting steps here.

    Thanks for posting! 

    Forum|alt.badge.img

    Hi there,
    Thank you for your reply.
    The problem has been solved.
    I'm very grateful.

    Terms of ServiceAccessibility statement