I haven't received a notification email

Hi ​@たなか, 

Welcome to Box Community, and we’re glad to assist! 

I've investigated our email server logs and your email address is not on our bounce or suppression list. 
 

Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com and no-reply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

Please make sure that your email client is not blocking emails from

• box.com
• notify.box.com
• reply.box.com
• track.box.com

You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

Hope it helps! 

Hi ​@Rona Box 

I’m just making an inquiry, but could you please check if other addresses with the same domain as mine are also included in the bounce list or suppression list?

Hi ​@たなか, Thank you for responding! 

We would like to help investigate and to do so, please have the affected user to submit a case and reach out to the Box Product Support team. 

Thanks for posting!