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The other day, I made a mistake in the DNS settings on the mail server, which caused the notification emails from Box to bounce.

I believe the address may have been added to a suppression list, but since I am using a personal free account, I don’t have access to view or manage the suppression list.

What should I do to ensure that notification emails are delivered to my current address?

Please note: The DNS settings on the mail server were corrected and have been normal for about seven weeks now.

Hi ​@たなか, 

 

Welcome to Box Community, and we’re glad to assist! 

 

I've investigated our email server logs and your email address is not on our bounce or suppression list. 
 

Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com and no-reply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

 

If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

 

Please make sure that your email client is not blocking emails from

  • box.com
  • notify.box.com
  • reply.box.com
  • track.box.com


You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

 

Hope it helps! 

Hi ​@Rona Box 

 

I’m just making an inquiry, but could you please check if other addresses with the same domain as mine are also included in the bounce list or suppression list?

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