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Question

I have the same issue

  • May 27, 2025
  • 1 reply
  • 10 views

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QR code stayed on my account and it was unable to set up 2FA with email and SMS even if I changed the setting. 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I could resolve this while I am waiting to reach out to your support. Google authenticator (Free) and Microsoft authenticator (Free) works for android phones. When I download either of these app from the google play, the other paid authenticator popped up above these app even I typed the search correctly. And it tried me to use the paid one. That's why I got stuck.