trying to log into an old account, but need to change the email address because that email is no longer valid. i can't verify my account with the original email i used to set up the account. i have another account that i use on a regular basis and would like to also use this second one, but there is no way to change my email address and no answer on the phone. thank you
Question
i have an account with an email that is no longer in use, so i cannot verify
Hi Steve,
Welcome to Box Community and glad to assist!
Box doesn’t have a way to verify Box accounts on invalid email. We suggest using your second Box account instead.
Thanks for posting!
I added a new linked email address. I received a message at the new linked email "Email pending verification for your Box account", but there is no button or link to verify.
How can I verify the new linked email and make it default if I no longer have access to the original email?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.