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Question

i have an account with an email that is no longer in use, so i cannot verify

  • May 27, 2025
  • 2 replies
  • 125 views
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trying to log into an old account, but need to change the email address because that email is no longer valid. i can't verify my account with the original email i used to set up the account. i have another account that i use on a regular basis and would like to also use this second one, but there is no way to change my email address and no answer on the phone. thank you

    2 replies

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    Hi Steve, 

    Welcome to Box Community and glad to assist! 

    Box doesn’t have a way to verify Box accounts on invalid email. We suggest using your second Box account instead.

    Thanks for posting! 

     

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    I added a new linked email address.  I received a message at the new linked email "Email pending verification for your Box account", but there is no button or link to verify.

    How can I verify the new linked email and make it default if I no longer have access to the original email?

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