I have a business plan account and cannot create a support ticket. I clicked on everything for a long time and I can only reach the support forum. I tried everything I found on the support forum and still cannot connect to create a support ticket. If anyone can please assist me.
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I have a business plan account and cannot create a support ticket
Best answer by Rona Box
Hi
Welcome to Box Community, and we’ll make sure that you’d get to submit a support case!
We’ve made the changes in the back end to fix this issue. And going forward, you should now be able to create a new case through this support link.
Hope it helps, and please let us know if you have questions.
Hi
Welcome to Box Community, and we’ll make sure that you’d get to submit a support case!
We’ve made the changes in the back end to fix this issue. And going forward, you should now be able to create a new case through this support link.
Hope it helps, and please let us know if you have questions.
I can't create a ticket to report that I can't pay by credit card; I get the following message: "An error occurred while processing your request. Your account needs further verification. Please submit a ticket at support.box.com."
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