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I have a business plan account and cannot create a support ticket

  • August 24, 2025
  • 2 replies
  • 216 views

I have a business plan account and cannot create a support ticket.  I clicked on everything for a long time and I can only reach the support forum.   I tried everything I found on the support forum and still cannot connect to create a support ticket.  If anyone can please assist me. 

Best answer by Rona Box

Hi ​@Woddwyn, 

Welcome to Box Community, and we’ll make sure that you’d get to submit a support case! 

 

We’ve made the changes in the back end to fix this issue. And going forward, you should now be able to create a new case through this support link. 

 

Hope it helps, and please let us know if you have questions. 

      2 replies

      Rona Box
      • Rona Box
      • Community Manager
      • Answer
      • August 25, 2025

      Hi ​@Woddwyn, 

      Welcome to Box Community, and we’ll make sure that you’d get to submit a support case! 

       

      We’ve made the changes in the back end to fix this issue. And going forward, you should now be able to create a new case through this support link. 

       

      Hope it helps, and please let us know if you have questions. 

      • Wcristobal
      • New Member
      • February 27, 2026
      I can't create a ticket to report that I can't pay by credit card; I get the following message: "An error occurred while processing your request. Your account needs further verification. Please submit a ticket at support.box.com."
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