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Question

I have a box.com account but the other members of my team are being forced to pay

  • January 6, 2026
  • 1 reply
  • 22 views

I am getting very frustrated with Wealthbox.xom and Box.com.  I completed a document migration 2 weeks ago, I have the Box.com account but my other users for Wealthbox are being forced to get a Box.xom subscription to access files that we imported.  This is my second attempt at getting an answer from support at Box.xom, which I am beginning to feel is all a scam.

1 reply

Rona Box
  • Community Manager
  • January 14, 2026

Hi ​@MicheleAPimentel

Welcome to Box Community, and we’re here to help with collaborations! 

 

How do you intend to share the files with your colleagues from Wealthbox? If you are inviting them as collaborators, each invitees are require to have a Box account in order to access the shared folder/file. 

 

 To invite someone to collaborate in a file or folder:

  1. Open the Share window. To do this, in your Box files view, hover over the row of the file or folder you wish to share.
  2. On the right, click Share.
    Share files
     
  3. The Share window opens.
    Invite Collaborators Highlighted
  4. In the Share window, under Invite People, click Add names or email addresses.
  5. Type a collaborator's name or email address.
    • As you type, Box anticipates your intended recipient and lists corresponding email addresses.  You can select the recipient you want, or continue typing the full email address.
    • When typing full email addresses, separate recipients by a horizontal space.
  6. Click the Invite as drop-down menu. Box displays a list of roles.
  7. Click the role you wish to assign to the collaborator.
  8. (Optional) In the Message field, type a message of up to 750 characters for the collaborator.
  9. Click Send.

Meanwhile, if the goal is to simply grant them access to preview your Box contents. Try sending them an open shared link instead. This sharing method doesn’t need Box login. 

Creating a link to share:

  1. In your Box files view, hover your cursor over the row of the file or folder you wish to share.
  2. On the right, click (Create and) Copy Shared Link (Shared_link_icon.png). 

    The Shared Link window opens.  The link automatically copies to your clipboard.

    Shared_Link_window_auto-copied.png

That's it.  You can now paste that link into the app of your choice -- email, messaging, and so on -- to share your content.

 

Shared link access

When you create a shared link, you have these access permissions from which to choose:

  • People with the link:  Anyone with the link can access the item and no Box account is required. For extra security, you can also set a password or expiration for the link, as well as restrict download and/or preview access for link viewers.
    • Password-protected shared links are available to all paid Box User accounts.  All passwords for open shared links require at least eight characters, and should contain at least one uppercase letter, number, or special character.
  • People in your company:  Only people who: 1) are managed on a Box account (Starter and above); (2) have an email address that matches a domain registered with Box for the account that created the link, can access the link. For example, if acme.com is a registered domain on your account, all managed account members with an email address ending in acme.com can access this type of link. People who do not match a domain listed on your account cannot access the link, even if they are managed members on your account.
    • When accessing the link, collaborators must log in to Box to verify their identities. People in your company is disabled if you do not have a valid business domain registered with Box.
    • Collaborators in the folder can also access content if People in your company is selected.
  • Invited people only: Only people invited to the folder or file can access the content. Collaborators already have access to their content, but can easily direct one another to a specific file or folder using the shared link.

 

Hope it helps, and if you have questions please let us know.