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How to retrieve shared files when i get error message


how do i contact tech support

Hi Joseph, 


Welcome to Box Community and glad to assist!


To get a closer look, can you attach a screenshot of your error?


We'd love to further assist! 


cyh01JA19M5H34HM0YSK7F2DMBK6X.png


Here is screen shot .  Cant  retrieve files sent to me by colleague and keep getting this error message


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