Hi Sereena, 

Welcome to Box Community and glad to assist! 

To change your primary email address: 

1. Log in to box.com and navigate to Account Settings> Add a Collaborator or Link Personal Email. 
   


2. Click Link Personal Email twice. 
   


3. Enter a valid email address.


4. Click Save.

An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

To make a secondary email address your primary email address:

• Click Make Primary next to the email address you want as your primary email address.

Thanks for posting! 

Hi there

The matter is that I lost permanently and i think definitively access to my primary email, how to change this primary email without a verification link to it ? ie another authenticating method.

Thank you

Marc