Hi ​@Alba FM, 

Welcome to Box Community, and we will help ensure the completion of your account setup. 

Being able to successfully confirm your email is an essential part of your account creation. And if you’re reporting that your confirmation email didn’t arrive with the confirmation link, please proceed to the password reset route. 

With password reset, you’d get to receive a new link and finally setup the password for your Box account. 

To reset the password for your Box account, follow this process:

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
2. Check your email, you will receive an email with a link to reset your password.

• Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
• If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
• Also, check your spam folder in your email client for this email.

Hope it helps! Let us know if you need additional assistance. 

Hello Rona

First of all, thanks a lot for your help.

I’ve tried this reset password route and still nothing, I did not receive any email from box, yet the actualization notification of this answer did arrive. This is so odd, I don’t know why i can’t receive them… Is there any explanation why this email doesn’t work or any way to validate it without this link? 

Thank you

Regards

Alba.

Hi ​@Alba FM, thank you for responding! 

I’ve created a support ticket in order to further review your email address. Please keep an eye out and we are going to reach out as soon as possible. 

Thanks for posting, and we hope to sort this out soon!