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I added a new user, but I didn't receive a confirmation email and can't log in. I tried resending, but I didn't receive the email. I registered the wrong email address for the first time, so I didn't receive a confirmation email. Next, I registered the correct email address, but it didn't help.

 

I checked and your email may be on the "suppression list," so I'm contacting you. Could you check if you are on the suppression list?I added a new user, but I didn't receive a confirmation email and can't log in. I tried resending, but I didn't receive the email. I registered the wrong email address for the first time, so I didn't receive a confirmation email. Next, I registered the correct email address, but it didn't help.

I checked and your email may be on the "suppression list," so I'm contacting you. Could you check if you are on the suppression list?

Hi ​@furuya hironori, 

Welcome to Box Community! We’ll be assisting you in regards to your new user’s email notification. 

 

It indicates that you’re already working with the Box Product Support team to investigate if your new user is in suppression list. 

 

Rest assured that we’ll stay in touch to get this sorted out. 

 

Thanks for posting, and please keep an eye out on your existing case number. 

 

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