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Question

I changed my cell phone number and I can't get the verification code

  • May 23, 2025
  • 1 reply
  • 56 views
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I recently changed my cell phone number and forgot that it was linked to my box account. What do I do now to gain access to my account?

    1 reply

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    Hi Heitor, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Best regards, 

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