i cant log into my box drive on my pc.

Hi ​@shamim, 

Welcome to Box Community, and we would be happy to provide additional assistance regarding your Box Drive application. 

I can’t seem to find prior activities in the forum with your Box account. To better assist, could you share more information regarding your issue with your Box Drive? 

• Your Operating System
• Box Drive version 
• Error message 
• Steps taken, especially those that you’ve picked up in the forum. 

We wait to your reply! 

Hi, yes of course.

-Operating system: Windows 10. 

-Box drive version: The latest I found on your website. under the properties “Detail” tab is reads: {F7847FF5-3F5D-46AB-A477-CA4EB4A95091}

-Error message: It’s just a loop. After I install the drive, it wants me to login. When i click on the link, and login on the website, nothing happens. (Photo Attached) 

Steps Taken: I closed and force quited Box, ran Box Reset Tool. didnt work. I uninstalled box,  went to Task Manager → Processes → end any "Box" or "Box.exe" tasks and deleted the box folders. 

I was finally able to make it work. this is what I did: 

• Open Chrome (or any browser) and go to https://app.box.com (log in if needed).
• Click your profile icon (top right) → Account Settings.
• Go to the Integrations tab (or sometimes under "Security" or "Authentication").
• If you see Google listed/associated, click to remove or unlink it.
• If prompted, set or reset a direct Box password (under Security tab if available).
• Save changes, then log out of box.com completely.
• Restart Box Drive → try logging in again with your email + the direct Box password (instead of Google prompt).

I was finally able to make it work. this is what I did: 

• Open Chrome (or any browser) and go to https://app.box.com (log in if needed).
• Click your profile icon (top right) → Account Settings.
• Go to the Integrations tab (or sometimes under "Security" or "Authentication").
• If you see Google listed/associated, click to remove or unlink it.
• If prompted, set or reset a direct Box password (under Security tab if available).
• Save changes, then log out of box.com completely.
• Restart Box Drive → try logging in again with your email + the direct Box password (instead of Google prompt).