I am being asked for a 2FA code however I have no way of receiving this code , i don't have an authenticator app and you don't have a SMS number set up for me. I have not configured 2FA so not sure why the account has started asking for this. Could you advise urgently as I am unable to access shared client files. KR
Gerald Robinson
Hi Gerald,
Welcome to the Box Community! I'm happy to help.
This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates. Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
