I cannot upload any new files

👋 Hi ​@Sean, welcome to the Box Community!

When you mentioned that no files are uploaded, do you mean that there’s nothing in the “All Files” section, nor any files that you own stored in your Box account?

Also, to confirm the storage used and limit for your account:

1. Log into Box via http://app.box.com/login.
2. Click your account icon in the upper-right-hand corner.
3. Select Account Settings from the menu that displays.
4. Scroll down to the Account details and check Storage Used.

If you believe the data is reflecting inaccurately based on your actual usage, please reply to this separate thread with your answers to the highlighted message there:

Thanks, and I look forward to hearing from you. 😊