I cannot see the folder on a shared account

Question

I have been invited to Box,
I set up the 2-step verification as requested, but I cannot see any of the shared folders. I’ve been told to contact Box Support, but I don’t know how. What should I do?

Rona Box · Answer

Hi ​@D.Damonte,Welcome to Box Community, and we’re here to assistIf you have set up Multi-FactorAuthentication(MFA) but cannot see your shared folders, and need to know what steps to take or how to contact Box Support, follow these troubleshooting and contact steps:1.Log in to Box.com to review your pending invitation(s):When you are invited to collaborate on a folder, the folder does not automatically appear in your account until you explicitly accept the invitation.Check your notification center and see if you could find the shared folder and accept the invitation.2. Verify your Email Address and make sure that the invitation was sent to the email address linked to your Box account.3. Lastly, reach out to the Folder Owner and have him/her to resend the invitation.Hope it helps! Let us know if you have questions.

1.Log in to Box.com to review your pending invitation(s):

2. Verify your Email Address and make sure that the invitation was sent to the email address linked to your Box account.

3. Lastly, reach out to the Folder Owner and have him/her to resend the invitation.

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