I cannot see the folder on a shared account

Hi ​@D.Damonte, 

Welcome to Box Community, and we’re here to assist 

If you have set up Multi-Factor Authentication (MFA) but cannot see your shared folders, and need to know what steps to take or how to contact Box Support, follow these troubleshooting and contact steps:

1.Log in to Box.com to review your pending invitation(s): 

• When you are invited to collaborate on a folder, the folder does not automatically appear in your account until you explicitly accept the invitation.
• Check your notification center and see if you could find the shared folder and accept the invitation. 

2. Verify your Email Address and make sure that the invitation was sent to the email address linked to your Box account. 

3. Lastly, reach out to the Folder Owner and have him/her to resend the invitation.

Hope it helps! Let us know if you have questions. 

Rona Box thank you for your help.
Unfortunately I didn’t manage to solve the problem yet.
The 2-step verification has been set up.
I’ve checked the notification but I don’t see any of them since I don’t have the bell icon in my account (see the screenshot)
Regarding the invitations, I have already flagged in the “Automatically accept incoming collaboration invitations”.
I’ll ask the Folder Owner to resend the invitation

Hi ​@D.Damonte,

Thank you for following up and confirming that your 2-step verification (2FA) is fully set up.

Because you have "Automatically accept incoming collaboration invitations" enabled in your Account Settings, incoming folder invitations are accepted automatically once security requirements (such as 2FA) are satisfied. For this reason, pending invitations do not require manual confirmation and will not appear in a notification center, which is why the bell icon is not shown on your interface.

Since the folder is not appearing under your All Files page, having the Folder Owner resend the invitation is the recommended course of action. When they do, please ask them to:

• If your account is listed as "Pending" or inactive in the folder's collaborator list, remove your entry first and issue a fresh invitation.
• Confirm that the invitation is being sent to your primary Box account email address.
• If their organization restricts external collaboration or uses domain allowlists, verify that your email domain is permitted.

Once the owner re-sends the invitation, the folder should appear automatically in your All Files page, or you can click the direct link provided in the invitation email.

Hope it helps! Let us know if you have questions.