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Question

I cannot get reset password email

  • May 23, 2025
  • 1 reply
  • 12 views

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I have another account made since about 2016. Now when I log in, it said expired password but I input that email address but I cannot get reset password email. Please fix it for me. Thank you.

The email address is: 

[personal information--redacted]

1 reply

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Hi there, 

Welcome to the Box Community!

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

Thanks!