I have been having issues with not being able to download files and blueprints that I receive via email link. My coworker also had the same issue and customer support had to reset his account in order to reset his password to make the two factor authenticator app work. When I contact box net support I was told to come here and hopefully someone can help me?…………
Hi
Welcome to Box Community and we’re glad to assist!
Does the email link you received asks you to login to download the shared file? If so, are you having trouble logging in due to your Multi-Factor Authentication?
We wait for your reply!
Yes, I do believe it is a multifactor authentication issue. I am able to log in just fine but cannot go any further than that
Hi
Good day and thanks for your clarification!
Due to your MFA issue, we will be asking personal details related to your Box account.
I opened a new case and a member from Box Product Support team will get in touch, please keep an eye out.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.