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Question

I cannot activate 2FA

  • May 22, 2025
  • 1 reply
  • 5 views

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We have a business subscription and I am the admin but I am not able to activate 2FA.  I do not have Single sign on activated and the 2FA option is greyed out.  I also cannot change the Session duration for users?  Please can you help.

1 reply

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Hi Justin,

Welcome to the Box Community! 
 
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best,