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Question

I cannot access my old account

  • May 23, 2025
  • 2 replies
  • 25 views

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I cannot access my old account and I am paying for it

2 replies

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Hi Rosa, 

Welcome to Box Community and glad to assist!

Did you experienced an error when you logged in? If so, kindly attach a screenshot in this forum. 

If that's not the case, can you give more information to help me understand the context of your issue?

We'd love to further assist!


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I have logged in and the site accepted my e-mail adress and my password but nothing appears on the screen after that. Is there a current problem with your web site if so why not show some kind of a general message atht the site is not functionning temporarily