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Question

I can't upgrade my plan from invidual to the Starter plan

  • May 23, 2025
  • 1 reply
  • 42 views

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When i upgrade my plan from invidual to the Starter plan, it has error as above 
要求の処理中にエラーが発生しました。お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。

("An error occurred during the request processing. Further authentication is required for your account. Please submit a ticket at support.box.com.")
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Please help me.

1 reply

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Hi there, 

 

Welcome to Box Community and glad to help! 

 

You may reach out to our Sales team for assistance using this link. 

 

We hope this would be sorted out very soon!