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Question

I can't see any of my files after making a Box App

  • May 22, 2025
  • 3 replies
  • 20 views

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Seriously, they're all disappeared. How in the world do I get them back????

3 replies

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...and I can't contact support unless I'm a premium member? So are my files being held ransom?


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Hi there, 

Welcome to Box Community, 

This will require our Box Support team to work directly with you. I've submitted a support ticket and rest assured that one of our teammates will reach out to you shortly. 

Stay safe and healthy, 


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This has also happened to me. Now my files are gone and I'd like to know how to recover them.