I can't see any of my files after making a Box App

...and I can't contact support unless I'm a premium member? So are my files being held ransom?

Hi there, 

Welcome to Box Community, 

This will require our Box Support team to work directly with you. I've submitted a support ticket and rest assured that one of our teammates will reach out to you shortly. 

Stay safe and healthy, 

This has also happened to me. Now my files are gone and I'd like to know how to recover them.