i can't restore one of my folders that was accidentaly deleted

Hi Mariela, 

Welcome to the Box Community!

This message indicates that the "delete" operation you took is still on going, so it looks like the delete action you initiated has not completed yet when you attempted to recover your folders.

I saw you posted this a few hours ago, so I'd like to confirm, are you still seeing this error message if you try to perform recovery now of the deleted content?

Best,

Hi Mariella,

Welcome to the Box Community! 

Why are some files missing? I didn't delete them. All users collaborating on a collaborative folder who have an Editor access level or above on the folder will be able to move, edit, add, and delete contents within this collaborative folder. If you notice that content is missing or in a different location within this collaborative folder structure, it is most likely that another collaborator on the folder moved/deleted the item from its original location.

If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them reinvite you to that folder again.

If you know who deleted or owned this content, please contact this user and instruct them to restore the files from their trash.

Best,

hi 362976492687 this is still happening after 3 days, is there something i can do to speed the process up? i really need my folder

now the folder is gone from the Trash, i don't understand what's happening