Hi there,

Welcome to Box Community and glad to assist! 

If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

Please make sure that your email client is not blocking emails from 

• box.com 


• notify.box.com


• reply.box.com


• track.box.com

You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.

Thanks for posting!