Skip to main content
Question

I can't receive any verification code from my email or mobile phone. It doesn't seem to be due to the network

  • May 22, 2025
  • 1 reply
  • 27 views
C
Forum|alt.badge.img

Hi, 

My colleague has encountered the same problem, he couldn't recieve the verification code sent to his phone. How could he contact the Box Support team?

This is his account information, and if you could help him! Thank you so much for your time!

[personal information--redacted]

Kind Regards,BOX1_piSRWv73qncqLlKnYGHLWw.png

    1 reply

    C
    Forum|alt.badge.img

    Hi Zixuan, 

    Welcome to the Box Community!

    I wanted to check if you are still having issue receiving 2FA code on your device?

    Have you tried reaching out to your Cell phone provider to check if this is a network issue?

    If the issue persists, you may need assistance from our Product Support team to further look into this. Please go ahead and submit a ticket on this page with support as this may require specific account information to resolve.

    Thanks for reaching out and stay safe!

    Terms of ServiceAccessibility statement