I can't log in to BOX from Salesforce

Hi there, 

Welcome to the Box Community!

This would be something our Support team would like to investigate with you and may require specific account information.  

It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

Thanks for your patience and please comeback and let us know how it goes.

Hi

I have purchased a new seat in November but unfortunately the person is unable to log in.

I also have a person returning from Mat leave and she is having the same problem. Our files are on Salesforce and I cannot get anyone in BOX support, actually the email I have for them is sending me off to the forum but I cannot find answers there.

It is so frustrating and has been going on far too long.

Bernie