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Question

I can’t log in my account because I changed my phone number, so I’m not receiving the text message

  • May 22, 2025
  • 1 reply
  • 16 views

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I successfully changed my password via my email, but I changed my phone number recently and I am unable to receive SMS to continue the recovery of my account. my account: [personal information--redacted]

1 reply

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Hi there,

Welcome to the Box Community! 

I have created a ticket for you since this issue needs your personal information. Kindly check your Inbox for updates. 

Thanks!