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Question

I can't enter a new payment card

  • May 22, 2025
  • 2 replies
  • 25 views
C
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Hello
since our payment card has expired we are trying to insert the new one, the system says there is an error without giving me more information and I can't go any further. Can you tell me what the problem is, because we have a payment amount and now we can't pay it.

Greetings

    2 replies

    C
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    Hi Privia, 

    Welcome to the Box Community!
     
    I understand you are having trouble updating your payment information. This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.
     
    Kindly check your email for details and updates.
     
    Thanks for your participation and time in the Community!
     
    Best,
    C
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    Hi,

    I seem to have the same issue. Can you please have someone on the billing team contact me so we can work this out?

    Thanks,

    Hao

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