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Question

I can't change the name in your billing address.

  • May 23, 2025
  • 1 reply
  • 15 views

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hello. I entered the wrong name when paying for your service, and i want to correct it, but all methods do not work.

Even if i re-register after deleting, the existing information is restored.

https://app.box.com/account, https://app.box.com/settings, https://app.box.com/billing In all these addresses, no matter how i try, i get the original state with an error message. will come back to

Please let me know what steps I should take in this regard.

thank you

1 reply

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Hi k OS,

Welcome to the Box Community! I'm happy to help.

Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.

Best,