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Question

I can't authenticate my login.

  • May 23, 2025
  • 1 reply
  • 14 views

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While attempting to login, I encounter the requirement to enter a code from an authenticator app. I assume this uses Google Authenticator? If so, the code it provides returns an invalid error. If not, what app should I use? I've logged in before, but now cannot access my account. I contacted the receptionist at Product Support but was told to post here instead. Help?

1 reply

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Hi Michael, 

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!