I can’t add a new user

Question

I run a volunteer association so we get lots of volunteers - some who work for a few months and then leave. I want to switch out the users Box won’t let me?  Does one person working on a 2 week project take out an entire license forever??? Is there ever a way it can reset?

community-manager · Answer

Hi Lucy,Welcome to the Box Community!This would be something our Billing team can help address with you and it seems you already have an open ticket for this issue with one of our billing associates.Please continue working with them and check your email for updates.Thanks for your patience and let us know how else we can help!Best,

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