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Question

I am not receiving the necessary SMS security code which should be sent.

  • May 22, 2025
  • 1 reply
  • 65 views
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I am using BOX for about 2 years and I was receiving SMS untill December 1, 2021 (the last time i received the code via sms and  was able to login to BOX ). Could you please help me with this issue.

Thanks and regards,

Kristina 

    1 reply

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    Hi Kristina, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information. It seems you already have an active ticket for this issue with our support team, and they have responded to your ticket.
     
    Please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes.
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