I am not able to change my primary email address

Hi John, 

Welcome to Box Community and glad to assist! 

To replace your primary email address, here's what you should do. (1) Add it as your secondary email address and verify. (2) Make it your primary email address. 

Please follow the steps below: 

To add an email address:

1. Click Add More Emails.
2. Enter a valid email address.
3. Click Save.

An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

To make a secondary email address your primary email address:

• Click Make Primary next to the email address you want as your primary email address.

Here's the reference to the steps we provided (https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#h_01GKJF7FP5E54W06XSHYK5MG28). 

Hope it helps! 

I am not able to change the primary email address, please help.