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Question

Hyperlinks are diverted to "get adobe acrobat"

  • May 23, 2025
  • 2 replies
  • 4 views

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I am writing a report and using numerous hyperlinks to files in my Box account. When I check the hyperlinks, I don't get file I get a sales pitch for Adobe Acrobat...I don't want those reading my report.  How do you get rid of this?

2 replies

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And also, where is the support phone number for Box?

 


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Hi John, 

Welcome to Box Community and glad to help! 

To get into Box's various channels (call, email and/or live chat) to reach Product Support. 

Meanwhile, can you explain how this report's being created? How do you create a hyperlink for your Box file(s)? 

We'd love to get more details regarding this issue and we'll await for your reply!