Hello, we are trying to log in to account <personal information-redacted> and we get this error HTTP ERROR 500, no matter what we do we get this error.see attached screenshot
Question
HTTP ERROR 500
Hi Angel,
Welcome to Box Community and glad to assist!
To resolve your login error, please follow the steps below:
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
Hope it helps!
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