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HTTP ERROR 500

  • May 27, 2025
  • 1 reply
  • 198 views
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Hello, we are trying to log in to account <personal information-redacted> and we get this error HTTP ERROR 500, no matter what we do we get this error.see attached screenshotkxw01JQ6P6D2XTSDA8RJWC1DFWXPN.png

    1 reply

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    Hi Angel, 

    Welcome to Box Community and glad to assist! 

    To resolve your login error, please follow the steps below: 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it helps! 

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