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Question

How would I know who is the administrator for a Box Folder which cannot be accessed due to 2FA

  • May 22, 2025
  • 2 replies
  • 98 views
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My coworker has an issue not being able to use the 2FA and trying to find the admin for the group so they can reset it for her. Can I get some guidance how would i know who should she contact? thank you

    2 replies

    Forum|alt.badge.img

    Hi Monika, 

    Welcome to the Box Community!

    I understand that one of your co-workers is unable to login to Box due to 2FA.

    Can you please have the affected user submit a ticket on this page for this issue and someone from Product Support team will reach out to the affected user to directly assist her.

    Best,

    Forum|alt.badge.img

    Hi. Thank you for your attention to my request. Ticket was opened. Case #2485824
    Could this be prioritized as Box access a necessity to perform work duties.
    Appreciate you addressing this issue.

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