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Question

How to unlock the personal account (using 2FA)

  • May 22, 2025
  • 1 reply
  • 10 views
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Hi,

I have set up 2FA with my Box personal account. I accidentally deleted Google Authenticator from my smartphone. I can no longer log in to Box. Please tell me how to enable login.

 

    1 reply

    C
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    Hi Teruko, 

    Welcome to the Box Community!
     
    This will require some account specific information, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Best,
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