How to Submit a ticket

Hi Stephanie, 

Welcome to the Box Community, I'm happy to help!

Please be advised that the option to submit a ticket is available to any paying Box account. If you have a Personal Free account, you can post your question in this forum and the community will assist you.

To see the available support channels base on your type of subscription, please make sure you are logged in to your paid account and click on the 'Support' > 'Contact Support' options just above this page.

Thanks for reaching out and let us know how else we can help!

Best,

How do I create a password for an account

HI

was asked to submit a ticket requesting to have 2FA disabled on my personal/free "Box Lite" account so you will be able to accept the invite into the SME Box Enterprise without running into the 2FA problem.

hello 362976492687,  I have a paid account and I cannot reach support.

I logged in but can't see my content.

This is the message I got and I can't go anywhere else from there.