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Question

How to restore My deleted folder

  • May 22, 2025
  • 1 reply
  • 21 views

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Hi!

My account is [personal information--redacted]

Today many of my folders were deleted. I did a restore on the web, but the result returned an empty folder. Help me how to get data back. If I buy an account, is it possible to recover data? Thank you!

1 reply

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Hi Ngo, 

Welcome to the Box Community!
 
This would be something our Box Support team would like to investigate with you and may require specific account information. 
 
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
 
Thanks for your patience!