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Question

How to remove ALL "available offline" folders

  • May 22, 2025
  • 3 replies
  • 41 views
C
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I have been using Box for work for about 6 months now. Throughout that time I have made several folders here and there "available offline." However, I have had so many projects that I have lost track of which folders are available offline. There are many projects that have finished, and so I no longer need certain folders within those projects. I would like to make them available online only as I am running out of space on my local drive.

The problem is that my work's file structure is MASSIVE, and there is no reasonable way for me to manually track down every single folder I've made available offline and switching it to "make available online only." I can think of no other way to ensure that ALL of my folders are now online only apart from completely uninstalling and reinstalling Box, which I'd prefer not to do. Is there a better way?

    3 replies

    C
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    Hi Noah, 

    Welcome to the Box Community, I'm happy to help!

    Can you please logout of Box Drive as this action will clear all of Box Drive's cache from your machine? 

    Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

    Before you logout, please check to see if you have any Problem Items and manually move those items to a location outside of the Box Folders and directories (such as your desktop) to help prevent data loss.

    Please follow this article on how to properly logout of Box Drive from your computer: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    Let us know how it goes and if you have any questions.

    Regards,

    C
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    So BOX do not have listing or linking tool which shows all "available offline" folders? Do you plan to improve the Box Drive ?

    C
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    Hello. I am facing the same problem.

    Would be nice to have a list of "offline content" to assist hard-drive consumption management.

     

     

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