How to monitor the file "sync" progress after upgrade from personal pro to enterprice package?

Question

Hi all,

I just upgraded my account from personal pro to enterprise package last night. Now around 12 hours pass but seems there is a lot of files still yet to sync / find in the box. The folder structure is there and I can see the file counts but when i click into the folder, I couldnt see any files.

My question is how do I know if the syncing progress? and can I prioritize to get any folder to sync first since I need to use it urgently?

Appreciate any expert explaination here...

Rona Box · Answer

Hi ​@Jessprince,Welcome to Box Community, and we’re glad to assist with your synced files!Before we recommend any troubleshooting steps regarding your Box files that stopped syncing after your Box upgrade. Here are the information we’d like you to confirm,Are you alsoseeing empty folders in the Box website?Over the weekend, did your synced items progressed, or still empty?What is the Operating System running in your machine?What is the current version of your Box application?We hope to hear more from you!

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