Question

How to find problem items

Forum|Forum|6 months ago
May 23, 2025
3 replies
13 views

community-manager
Box Employee

Hi,

Running BoX Drive on Macos and I have two problem items. The "Box Problem Items" window just says "Icon" and then "The file path is invalid on this system. Suggestion: Rename the file or parent folders"

Is there a way to find the path of these items so that I can fix it? I cannot go through each folder and subfolder of BoX manually since there are too many.

Thanks

JR

C

community-manager
Author
Box Employee
Forum|Forum|6 months ago
May 23, 2025

Hi Julius,

Have you tried to use the search feature in Box Drive to locate the parent folder for this error? Furthermore, Problem items in Box Drive usually can be easily spotted as they have the red exclamation mark icon in them.

Please check this article to learn more on using Box Drive search feature: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

To set proper expectation, some operating systems do not support item names containing some special characters. If you attempt to save files or folders names containing these characters, Box Drive prompts you to rename the item using the underscore character.

Box OS-independent restrictions: Box does not support '/' and '\' anywhere in a file or folder name or whitespaces at the beginning or end of a file or folder name.
Windows OS restrictions:
- < (less than)
- > (greater than)
- : (colon)
- " (double quote)
- / (forward slash)
- \ (backslash)
- | (vertical bar or pipe)
- ? (question mark)
- * (asterisk)
- If Windows does not support certain characters in file names, Box marks them as problem files. See the list of Windows file name restrictions. Windows file name restrictions also shown below:
- Windows does not support folder names that end with a . (period) character.
Mac OS restrictions:
- Box does not support opening spaces.
- Box does not recognize Mac’s character conversion in file names (for example, Mac changes any occurrence of / to : in file names).
- If Mac does not support certain characters in file names, Box marks them as problem files. Contact Apple support for recommendations on renaming files, folders, or disks.