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Question

How to create a ticket and how to enable Word Online

  • May 23, 2025
  • 1 reply
  • 17 views

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I am trying to collaborate on a word doc using Word Online. My co-worker is currently on the document, but I do not have the option to open with Word Online; the only options are to open in Word or Google Docs:

I tried going to "integrations" under account settings, but Microsoft Office Online is grayed out and I cannot select it as an option. I am the admin for the company account.

I am unable to locate the option to submit a ticket.

1 reply

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Hi Jennifer,

Welcome to Box Community and glad to assist!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!