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Question

How to create a support case

  • May 23, 2025
  • 2 replies
  • 33 views
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Same problem. How do you create a support case?

 

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

Garry

    2 replies

    C
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    Hi Garry, 

    Welcome to Box Community and glad to help! 

    For Starter and above users with tech issues and inquiries they can create a ticket for Product Support or you can head directly to support.box.com. 

    Hope it helps! 

    C
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    received a message box could not update and logs were sent.  creating a support ticket

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