how to create a Shortcut that is retained in Box Drive app on Windows 10

Hi Bill, 

Welcome to the Box Community!

"Shortcut" created via Windows Explorer is one of the items that Box Drive will not sync and ignores. You can still create them in your Box Drive folders for your personal use but Box Drive will not sync them to Box cloud and is only accessible you to via the app.

Furthermore, since shortcuts are not synced to Box, it's expected that these will be deleted when you logout and then login again in Box Drive.

Check out this article to see the list of file types ignored or blocked by Box Drive: https://support.box.com/hc/en-us/articles/360044195433-File-Types-Ignored-or-Blocked-by-Box-Sync-and-Box-Drive

Hi France

Thanks for the reply.

I have had move a clients existing installation to a new account and what I have noticed is that some people have the standard set of root level shared folders but beneath those may also have another couple of folders that turn out to actually be folders that exist elsewhere within the folder tree structure as well.  So like a shortcut but obviously in light of your answer not a shortcut but a separate share to a folder that is already included by default in a share from higher up.

I am trying to work out how that was set up as I have not been able to replicate it trying different methods.. Sorry if my description is poor.

Maybe this may help.

Say a user has access to the following structure:

Company / Finance / Accounts

When logged into their old account with the Box desktop app and they open the Box folder in file explorer they see:

Company

Accounts   (Contains the same files as appear in Company / Finance / Account)

Obviously its not a shortcut as per your explanation above, as it appears each time they login.  I dont have access to their old account to have a look, I only have a copy of all their files to put into the new account.

Thanks,

Bill   

Hi is there an update to this question? How does one create folder shortcuts that go in the Windows Navigation Pane and delete them? Deleting them from the pane appears to delete the folder itself.

Will there be an update supporting this anytime soon?