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Question

How to contact support with pay service

  • May 23, 2025
  • 1 reply
  • 16 views

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I have a paid account but I can't find the support email. When I click support it asks me to log in and then all I can see is this community forum. Not such a great experience. 

I need to delete some custom apps and the system tells me that I need to contact support. 

1 reply

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Hi Jose, 

Welcome to Box Community! 

You may reach out to our Billing folks to assist with your payment issues and please open a ticket here or you may email them via billing@box.com. 

Thanks for posting!