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Question

How to contact support

  • May 23, 2025
  • 1 reply
  • 70 views
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Hi 

I have a developer account which I signed up on our company domain. I want to keep this developer account but change the domain so that we can have our domain for a new account (Team starter account). When I go to modify the domain in settings it says:

"To add or modify domains in your account, contact support to open a ticket"

But when I click through I can't contact support, because of my free level. so how do I modify the domain? 

    1 reply

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    Hi Tim,

    Welcome to the Box Community! I'm happy to help.

    Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.

    Best,

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